Contact MY HERO Support

At UMBO Books, we're proud to be a small, veteran-owned business dedicated to supporting our military families around the globe. Understanding that our military family exists all around the world, we recognize that normal business hours for everyone aren't feasible. As a result, we've created a policy committed to making every customer happy. If you have any issues with your hero doll, please reach out to us.

Support:

For immediate assistance,  please send us a email at support@umbobooks.com.

On social at:

instagram: https://www.instagram.com/umboherodolls/

https://www.tiktok.com/@umboherodolls

Feedback and Inquiries: 

For feedback and inquiries, please let the chatbot know what you want to pass along, and we will be sure to get back to you. We are committed to your satisfaction and are here to help.

Thank you for supporting UMBO Books. We are honored to serve our nation’s heroes and look forward to assisting you.

Answers to your most common questions.

How does it work?

You can easily record audio using your phone, tablet, or any other device and send it home through text, email, or your preferred method. Once received, simply upload the audio onto the recorder, and your child can enjoy hearing your voice right inside the doll. Just press the belly, and the recording will play, creating a personal and comforting experience for your little one.
Is the clothing removable? Do you offer more clothing for the doll?

The short and simple answer is yes! We've already produced flight suits, along with blue and red coveralls, and flight deck jerseys—with even more designs on the way. Our goal is to offer a wide range of clothing options for your Hero dolls as we continue to grow. While we're just getting started, we appreciate your patience. The good news is that flight suits are already on the way and will be available for purchase very soon!
What about the patches...are they removable?

The patches on the doll easily detach thanks to their Velcro backing, and you can even create your own custom patches on our website to match your hero’s. We’ve partnered with CustomSticker.com to produce Velcro-backed PVC patches, allowing you to design and print high-quality stickers that fit perfectly on the patch. Pretty amazing, right? It wasn’t easy finding a company willing to make custom 1-inch stickers, but we did! Huge thanks to Ryan and Maren for making this possible!
Is the doll and clothing machine washable?

Yes, the doll is machine washable! Simply remove any electronic components and accessories, and your doll can be safely washed to keep it clean and fresh. Always follow the care instructions on our "about and instructions page" for the best results.
16 MB... How long is that?

With the current 16 MB of storage, you can record over an hour of audio directly into the doll. In fact, we tested it up to 1 hour and 23 minutes before stopping! Simply hold the recorder up to your phone and record directly into it. Trust us, the audio quality is incredible—it’s even louder and clearer than when you speak into it.
What is the warranty?

We stand behind the quality of all our products. If you encounter any issues with your doll, simply send us an email, and we’ll do everything we can to make it right. Your satisfaction is our priority!