Returns & Exchanges

Refunds & Exchange 

At UMBO Innovations, we know that sometimes things don’t go as planned. Whether you’ve had a change of heart or encountered an issue with your customizable plush doll, we’re here to help. Our goal is to ensure that you and your little one are completely satisfied with your purchase.

As a small, veteran-owned business supporting military families worldwide, we’re committed to your complete satisfaction. We Normally reply to messages with 8 hours; however your messages goes to our cell phone so rest assured we will get back to you ASAP. 

Exchanges

Unfortuanatly, Due to sanitary considerations and the handcrafted nature of our dolls and uniforms, we do not offer exchanges. We appreciate your understanding as a small, quality-focused operation. 

If you have any questions or concerns, please don’t hesitate to contact support@umbobooks.com. We’re here to ensure you and your little one love your My Hero Doll.

All the best,

Matt & Jaclyn Miller


Return Policy

  • 30-Day Guarantee: You may request a return within 30 days of delivery.

  • How to Initiate: Email support@umbobooks.com to receive a prepaid return label and step-by-step instructions.

  • Return Address:
    UMBO Innovations LLC
    11251 Rancho Carmel Dr.
    P.O. Box 0252
    San Diego, CA 92199

European Union Customers

For shipments to the EU, a 14-day cooling-off period applies. Returned items must be unworn, unused, with original tags and packaging. Please retain your proof of purchase.

Thank you for choosing My Hero Dolls and for supporting a small, veteran-owned family business. If you have any questions, we’re always here to help.

Answers to your most common questions.

How does it work?

You can easily record audio using your phone, tablet, or any other device and send it home through text, email, or your preferred method. Once received, simply upload the audio onto the recorder, and your child can enjoy hearing your voice right inside the doll. Just press the belly, and the recording will play, creating a personal and comforting experience for your little one.
Is the clothing removable? Do you offer more clothing for the doll?

The short and simple answer is yes! We've already produced flight suits, along with blue and red coveralls, and flight deck jerseys—with even more designs on the way. Our goal is to offer a wide range of clothing options for your Hero dolls as we continue to grow. While we're just getting started, we appreciate your patience. The good news is that flight suits are already on the way and will be available for purchase very soon!
What about the patches...are they removable?

The patches on the doll easily detach thanks to their Velcro backing, and you can even create your own custom patches on our website to match your hero’s. We’ve partnered with CustomSticker.com to produce Velcro-backed PVC patches, allowing you to design and print high-quality stickers that fit perfectly on the patch. Pretty amazing, right? It wasn’t easy finding a company willing to make custom 1-inch stickers, but we did! Huge thanks to Ryan and Maren for making this possible!
Is the doll and clothing machine washable?

Yes, the doll is machine washable! Simply remove any electronic components and accessories, and your doll can be safely washed to keep it clean and fresh. Always follow the care instructions on our "about and instructions page" for the best results.
16 MB... How long is that?

With the current 16 MB of storage, you can record over an hour of audio directly into the doll. In fact, we tested it up to 1 hour and 23 minutes before stopping! Simply hold the recorder up to your phone and record directly into it. Trust us, the audio quality is incredible—it’s even louder and clearer than when you speak into it.
What is the warranty?

We stand behind the quality of all our products. If you encounter any issues with your doll, simply send us an email, and we’ll do everything we can to make it right. Your satisfaction is our priority!